Welcome to an alternative Sage Training with Finance Options & Support.

Terms & Conditions

2. Where a telephone response will not resolve a problem, under the terms of the contract, we will attend one on-site call out for a period of three hours free of charge. Where more time is required, this will be charged at an agreed rate prior to commencement.

3. Bartfields (UK) Limited will not undertake work where codes are required by Sage to change the basic running of a Sage product, this is not recommended and we will endeavour to find a more suitable route to produce a solution.

4. Bartfields (UK) Limited are not responsible for any hardware failures and do not support any hardware used to run Sage programs.

5. Support contracts do not include payroll updates or new program upgrades.

6. Where a member of support staff is unable to take your call immediately, your query will be logged and a consultant will call you back as soon as they are able.

7. Comprehensive backup systems and virus checks are the responsibility of the customer.

8. Where a support call is made by fax or email, please ensure that you receive confirmation of receipt from a member of support staff at Bartfields (UK) Limited.

9. The correction of errors within accountancy software is not covered by this contract. The client must ensure they are clear as to the procedures to be followed for data input.

10. All Sage software must be licensed and registered with Sage and the property of the client.

BENEFITS OF SAGE SUPPORT
FROM BARTFIELDS (UK) LIMITED.

Bartfields (UK) Limited have a number of dedicated Sage specialists who can offer individual advice on your software and any accountancy queries you may encounter. We aim to provide a first class support service to ensure that your systems run as accurately and efficiently as possible.

• TELEPHONE, E-MAIL & FAX SUPPORT
Support can be given by telephone, fax or email between the hours of 9.00am and 5.00pm and any out of hours support you may require can be arranged by prior appointment. We are able to offer a comprehensive training package at preferential rates. Where a problem cannot be solved over the telephone we will make one on site visit per year to assist as part of your contract and will endeavour to have attended your premises within 24 hours.

• ACCOUNTANCY ADVICE & MANAGEMENT REPORTS
In addition to standard support, we are happy to provide accountancy advice and a facility for you to email your data to us on a regular basis for us to check and/or make any period end management postings to give you accurate accountancy figures on a regular basis. This is an additional service to support clients and will incur an additional fee.

• ANNUAL HEALTH CHECK
As an addition to your Sage support contract we will provide an annual health check prior to renewal to ensure your data is running in the best format for your business and the system is error free and providing you with accurate reports.

• CONSTANT SOFTWARE UPDATES
We will inform you of any new software releases that may be of relevance to you and keep you updated on any functionality changes therein. We can also provide you with various procedural checklists designed by Bartfields (UK) Limited to assist you with month end procedures and VAT returns.

• SEMINARS & ADVICE DAYS
From time to time, we run seminars with Sage Plc on new Sage products and advice days to offer free assistance with any problems you are experiencing or to obtain help in any areas you wish to look further into i.e. ODBC links. Support clients will automatically receive an invitation to any of these events.

To enquire about booking a customised or privately run Sage Training Course, please call one of our Sales Advisors on 0161-456-3000.